Decision Making Support in Security Forces Command Centers at Open Air Music Festivals: Localization of Resources and Sharing Information

Publication from Digital

Armin Köfler, Viktoria Pammer-Schindler, Alexander Almer, Schnabel Thomas

Fachzeitschrift: it - Information Technology, Volume 60, Issue 6, pp 229-238 , 7/2018


We describe a case study on decision making in command centers of security forces at major open air music festivals. Our goal was to assess current modus operandi and to identify design implications. We have carried out two expert interviews, two field observations and four group discussions with experts based on a fully functional prototype as IT artifact to concretize discussions. Key insights are that in this case localization of relevant resources is the most important aspect of situation awareness, and that state of current knowledge needs to be clearly shared within the command center.

Keywords: decision making; security forces at open air music festivals; situation awareness; information sharing; shared information space