guestQ

With our guestQ packages, you won’t miss a chance to improve – before criticism ends up online.

Turn direct guest feedback into sound decisions!
guestQ is your ear to the guest – designed for real-world use, proven in research.

Authentic feedback – from humans, for humans:

• Guest feedback in seconds
• Precise questions – clear key figures
• Identify priorities – make efficient decisions

How it works:

• Feedback right at the scene: on the feedback terminal or via QR code on a smartphone
• Average response time under 60 seconds
• Real-time visualisation in the easy-to-use analytics dashboard
• Direct contact to our team of experts
• Connected to the full power of research

Grow without limits

• Complex analyses
  Invisible phenomena can be decisive. We look underneath the surface of Customer Experience metrics, using scientifically sound methods.

• Well-founded forecasts
  If you need the highest possible certainty when making decisions, a team of internationally successful social and economic scientists is at your disposal.

• Real-life A/B testing
  Are you unsure whether to fully roll out a certain measure? We’ll find out how your test customers react to it.

• Target group analysis
  Your customers are anything but ‘average’. We identify and analyse the relevant target groups, e.g. for your sustainability strategy.

• Integration of data from existing tools (e.g. CRS, PMS, CRM)
  We develop 100% GDPR-compliant solutions to get the most out of your existing data.

• Unlimited number of touchpoints
  You decide whether to collect feedback at just one touchpoint or, for example, to cover every single room in your hotel.

• Continue using your existing survey and dashboard tools
  Do you already have a survey tool (e.g. SurveyMonkey, Typeform, Qualtrics) or dashboard tool (e.g. Power BI)? We are vendor-independent and will use your existing infrastructure where possible, upon request.